Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

FedEx

Package tracking: www.fedex.com/tracking

Customer service: 1-800-Go-FedEx (1-800-463-3339)

Shipping Surcharge

Oversized/overweight items will require an additional fee for shipping and handling charges, which is listed in the description of the product. Total shipping cost is calculated by adding the shipping surcharge fee to the base shipping cost at check out.

Canceling an Order

You may cancel an order at any time prior to processing at our center by calling 1-855-884-8809. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.

Gift Cards

Orders containing Gift Cards and no other merchandise will be shipped at no charge via letter mail. Expedited Service is available for a flat rate of $15.00. If you purchase a Gift Card(s) along with other items, the shipping charge related to the Gift Card(s) will be waived for Expedited Service.

For information regarding international shipments/billing please call 1-855-884-8809 or email us at sales@tkocanada.ca

Please note, at this time we are unable to ship to Postal Box addresses.

TKO Canada reserve the right to hold any order for a security review. If your order is affected, you will be notified within three business days.

Some orders may require additional processing time due to limited item quantities and/or discontinuation of a particular product by a vendor